Head of Customer Product Ownership
Bio: Harriet is a Digital Transformation leader with experience in retail, B2B and utilities industries. She currently heads up the Product Ownership and Customer Experience Design teams at Thames Water, transforming customer experiences and implementing agile methodologies. Before joining Thames Water, Harriet worked for global B2B distribution businesses RS Group and Sonepar in transformation and marketing leadership roles. She has a passion for digital experiences and brand strategies, with a customer lens, driven by data.